Human Resources Committee-Mastering Difficult Conversations and Conflict - Joe Maressa, Fitzgerald, Stevens & Ford/OI PartnersName: Human Resources Committee-Mastering Difficult Conversations and Conflict - Joe Maressa, Fitzgerald, Stevens & Ford/OI PartnersDate: May 18, 2017Time: 8:30 AM - 10:00 AM EDTRegistration: Register NowEvent Description:This program will feature a presentation on Mastering Difficult Conversations and Conflict led by Joe Maressa of Fitzgerald, Stevens & Ford/OI Partners, a talent development and leadership solutions firm. The discussion will focus on identifying strategies for preventing conflict from heightening and using difficult conversations to guide future progress.
Please register online for this program. New members are welcome to attend. A detailed description of the program content is listed below:
Why do we dread them?You are having a conflict with someone; it is spiraling out of control, do you know what to do?
An employee has a pattern of being very defensive when given negative feedback; can you neutralize the situation and create a win-win solution?
Learn what triggers conflict, both internally and externally, and how to control yours and others’ emotions when engaged in difficult conversations.
Understand various strategies of conflict management and acquire critical dialogue skills to utilize.
What will I take away from this presentation-discussion?
- Identify escalators and de-escalators of conflict and be able to prevent conflict from heightening. Be able to utilize emotional intelligence.
- Learn the importance of reflecting on a difficult conversation to help guide future progress.
- Understand conflict strategies and how to decide which strategy is most effective, considering the situation.
- How to have a difficult conversation with a CEO, Senior Director, VP, etc.
- Each person attending will receive a Mastering Difficult Conversations and Conflict Toolkit
- HR Leaders and Business Partners
Request for Volunteers: AGC MA is seeking some HR Committee members to assist with the mock interview component of the May 11th morning program with Evelyn Murphy on wage negotiation strategies which will take place at the Boston College club in Boston (a wonderful venue!). Volunteers will get free admission to the program which starts with registration at 7:30 and should be concluded by 10am. Lisa Frisbie is managing that program and can answer any specific questions regarding what the volunteers will be required to do. Please call 781-786-8915 if you are available and interested in volunteering. See program details here.
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